RETURN POLICY:Here at SuperBigPics, we want you to be happy and will do everything in our power to make that happen. Since each order is a custom order, all orders must be final. If, however, there is a material quality concern please e-mail us and describe the issue. We will address your concerns right away. DELIVERY TIME FRAME: Your SuperBigPics will be shipped to your doorstep by FedEx Ground within 5-10 business days of us receiving your order. PRIVACY STATEMENT: SuperBigPics respects the privacy of our customers. We make every effort to protect all personal information no matter where that information is collected, transferred or retained. Any and all information collected on this site will be kept strictly confidential and will not be given, sold, rented or loaned to any third parties. By using SuperBigPics website you are accepting the practices described in this policy. SuperBigPics employs other companies to provide services to us in connection with your order. We use third-party companies to process credit cards, deliver packages and analyze data. These organizations may have access to personal information as required to permit them to perform their duties to us. We take reasonable steps to ensure any person or entity receiving personal information for the purposes described above, are obligated to protect the personal information on your behalf. By submitting your order to us, you consent to the use of your personal information as set forth above, and to the transfer of that data to those individuals or entities we engage to provide services in connection with your transaction. Customers who purchase from SuperBigPics.com are shopping on a secure server which encrypts customer’s credit card information and passwords. We use Secure Socket Layer (SSL) to encrypt your personal information and protect it from disclosure, destruction, modification or use.